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AI-powered patient access

Workflow automation to onboard patients to life-saving therapies 2X faster and 80% cheaper

Neon AI Agent
The patient's name is Laura Ferno, and their date of birth is February 20, 1990.
Authorization ID: 1991615
CASE STUDY

How a pharma HUB doubled their­ call center productivity

Key Results:

  • 300% return on investment – in only 3 months
  • 70% reduction in human labor cost
  • 2X faster benefit verifications

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Reduce costs & improve patient outcomes

↓ CPC

Reduce cost per contact (CPC)

AI Agents can handle all major call center workflows without need for human involvement

  • Eliminate the need for human intervention on up to 99% of calls
  • Ease staffing challenges from high turnover and seasonal demand
  • Reduce costs from training and management
  • Escalate only the most challenging calls to your human team
↑ HEDIS

Improve HEDIS & patient outcomes

Artificial voice and reasoning finally feel human-level, unlocking new levels of personalized patient engagement

  • Delight patients with immediate pick up – zero hold time
  • Eliminate slow, frustrating IVR trees
  • Patients prefer the speed and efficiency of our AI Agents over their slower human counterparts

Client Testimonials

Neon Health is trusted by visionary healthcare leaders

Neon has transformed the way our team manages prior authorization. Its gone from Excel sheet chaos to streamlined and automated. Saves my team hours a day.
Inder Takhar

Inder Takhar

COO, trüHealthNow

The impact of Neon's solution has been transformative for our business. Their AI tools have helped us unlock efficiencies we didn't think were possible, simplifying complex operations and enabling us to focus on what matters most. We look forward to automating more of our operations using their technology.
Brent Barber

Brent Barber

COO, CareMetx

Love the product and the team. They flew out to our offices, sat with our medical billers to deeply understand our workflows. Then they tailored the product to our needs. It's been a game changer.
Ron Dayton

Ron Dayton

CEO, Physicians Choice Medical Billing

Fully automated patient access workflows.

Neon Health automates end-to-end workflows across patient access including: benefit verification, prior authorization, financial assistance, patient onboarding, care coordination, and adherence support.

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Payer Facing

Benefit verification & Prior authorization

Automate payer-facing workflows from real-time benefit verification to prior authorization and appeals.

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Patient Facing

Financial assistance

Enroll patients in co-pay and patient assistance programs in hours instead of weeks.

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Patient Facing

Patient onboarding

Give every patient their own personal AI concierge, to expertly guide them through their new treatment plan.

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Provider Facing

Care Coordination

Free your staff from hours of tedious calls to referring providers. Let Neon's AI agents seamlessly coordinate care between providers.

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Patient Facing

Adherence support

After onboarding, how do you ensure patients keep taking their medication? Let Neon's AI concierge shepherd them through the entire patient journey.

Automating phone, fax, and web portal workflows to all major payers

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How It Works

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Configurable Call Flows

Custom logic to automate your complex workflows

Configure Neon to match your unique processes

  • Configure the AI Agent to handle any type of phone interaction, without human intervention
  • Handle both outbound and inbound calls, and set custom schedules
  • Create arbitrarily complex workflows and deploy them instantly
  • Our easy-to-use interface helps you structure even the most complex workflows
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AI Phone Call Agent

AI that speaks just like a human

Neon AI Agents handle up to 99% of phone calls with no human intervention

  • Callers speak directly to the AI Agent, just as they would to a human
  • Fluent conversation and reasoning eliminates the need for IVR trees
  • The AI Agent determines the reason for the call and handles it accordingly
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Observability & Insights

Every call is categorized, labeled & summarized

For every call, Neon can:

  • Categorize the call
  • Add relevant labels
  • Summarize the call

These annotations add structure and clarity to an ocean of data to help you uncover new insights to improve your business

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Analytics & Reporting

See the big picture

Neon’s reporting and analytics serve two goals:

  • Surface insights to help you improve your business
    • Reason for call
    • Call outcomes
    • CSAT
  • Improve call outcomes by feeding insights back into Neon, so that the AI Agent can automate more of your calls
    • % of calls handled by AI
    • Reasons for escalation

Proven Results

Real numbers that demonstrate the impact of our solution

44,748+
human hours saved
300%+
ROI / $4 saved for every $1 spent with Neon
2x
speed to BV, reducing time to therapy

Automate your patient access workflows

AI-powered automation provides a rare opportunity to slash costs while simultaneously boosting HEDIS and uncovering new insights to improve your practice

  • Eliminate human intervention on up to 99% of workflows
  • Delight customers with immediate call pick-up and eliminate slow, frustrating IVR trees
  • Configure workflows to allow the AI Agent to handle any type of workflow: phone, email, text, or web portal
  • Unify your call center operations & surface valuable insights to improve your business

Integrate with your systems

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Integrations

Connect with your existing EHR, CCaaS & backend systems

  • Integrate directly with your existing systems – minimizing process change.
  • Eliminate the need for manual data manipulation and transfer
  • Need a custom implementation? No problem – our team will work with you to build it
Integrations

Leverage data from your systems

Neon's AI communicates with your EHR, CCaaS, ERP, and CRM systems as needed to successfully resolve any call

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Exceptions & Escalations

Gracefully handle exceptions & learn from human agents

  • If the AI Agent ever needs help during a call, the AI Agent will:
    1. First ask the caller to hold & notifies available human agents
    2. Then Merge the first available agent into the call to take over
  • Tracks every escalation, and notifies you when they happen
  • Provides recommendations on how to edit the workflow to better handle these cases in the future
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Adapt & Reconfigure

Easily reconfigure your flows

As your business changes, so must your call center workflows

Neon is built for rapid deployment & iteration, and gives you the ability to:

  • Iterate, experiment, and improve on existing workflows
  • Fine-tune the AI Agent’s behavior using our easy-to-use AI Agent editor
  • Receive metrics-based improvement tips
  • Compare various deployments using A/B testing and version control
Security & Reliability

Enterprise-grade compliance, security & reliability

Sensitive data requires a careful approach and robust processes. We take security and process integrity seriously – and it shows. As part of our goal to be the most secure and reliable tool in our customers’ arsenal, we offer HIPAA compliance, HITRUST and SOC 2 certification.

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Automate your patient access workflows

AI-powered automation provides a rare opportunity to slash costs while simultaneously boosting HEDIS and uncovering new insights to improve your practice

  • Eliminate human intervention on up to 99% of workflows
  • Delight customers with immediate call pick-up and eliminate slow, frustrating IVR trees
  • Configure workflows to allow the AI Agent to handle any type of workflow: phone, email, text, or web portal
  • Unify your call center operations & surface valuable insights to improve your business
Try it yourself

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