AI-powered patient access
AI-powered patient access
Your AI workforce for:
Your AI
workforce for:
Neon’s AI workforce jumps over the hurdles that block patient access—getting patients the treatments they need twice as fast and 80% cheaper.
Neon’s AI workforce jumps over the hurdles that block patient access—getting patients the treatments they need twice as fast and 80% cheaper.
424,760+ human hours saved
424,760+ human hours saved
2x faster
2x faster
80% cheaper
80% cheaper
Trusted by visionary leaders
in patient access.
Trusted by visionary leaders in patient access.
Trusted by visionary leaders in patient access.
“The impact of Neon's solution has been transformative for our business. Their AI tools have helped us unlock efficiencies we didn't think were possible, simplifying complex operations and enabling us to focus on what matters most. We look forward to automating more of our operations using their technology.”
“The impact of Neon's solution has been transformative for our business. Their AI tools have helped us unlock efficiencies we didn't think were possible, simplifying complex operations and enabling us to focus on what matters most. We look forward to automating more of our operations using their technology.”
Brent Barber
COO, CareMetx
Automate 80%
of your manual work.
Automate 80%
of your manual work.
Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.
Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.
Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.
Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.
Modular capabilities
to automate any workflow.
Modular capabilities to automate any workflow.
We eliminate the manual work behind the most critical and costly patient access workflows.
We eliminate the manual work behind the most critical and costly patient access workflows.
Benefit verification
Neon’s AI workers engage with payers and providers to verify coverage and uncover access barriers—so patients can start therapy without delay.
Our AI workers:
Contact payers via portal, phone, or fax to verify eligibility and benefit details
Contact payers via portal, phone, or fax to verify eligibility and benefit details
Determine coverage status, prior authorization requirements, and out-of-pocket costs
Determine coverage status, prior authorization requirements, and out-of-pocket costs
Flag missing or inconsistent information and follow up with provider offices as needed
Flag missing or inconsistent information and follow up with provider offices as needed
Communicate benefit summaries to patients and HCPs via text, phone, or fax
Communicate benefit summaries to patients and HCPs via text, phone, or fax
Log all activity with audit-ready transcripts and automated QA tagging
Log all activity with audit-ready transcripts and automated QA tagging
100% quality control coverage
Predictive scheduling
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Outbound calling
with voice AI
Phone tree (IVR)
navigation
Data cleaning &
enrichment
100% quality control coverage
Predictive scheduling
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Outbound calling
with voice AI
Phone tree (IVR)
navigation
Data cleaning &
enrichment
Phone tree (IVR)
navigation
Data cleaning &
enrichment
100% quality control coverage
Predictive scheduling
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Outbound calling
with voice AI
Phone tree (IVR)
navigation
Data cleaning &
enrichment
100% quality control coverage
Predictive scheduling
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Outbound calling
with voice AI
Phone tree (IVR)
navigation
Data cleaning &
enrichment
Financial assistance enrollment
Neon’s AI workers engage with patients to enroll them in copay, voucher, and foundation programs: eliminating financial hurdles and reducing time-to-therapy.
Our AI workers:
Intake and verify financial assistance requests via phone, web, or fax
Intake and verify financial assistance requests via phone, web, or fax
Parse and pre-fill enrollment forms based on program criteria
Parse and pre-fill enrollment forms based on program criteria
Identify missing information and engage patients or HCPs for completion via text message, phone, or fax
Identify missing information and engage patients or HCPs for completion via text message, phone, or fax
Submit documentation to program administrators and track status in real time
Submit documentation to program administrators and track status in real time
Log all activity with audit-ready transcripts and automated QA tagging
Log all activity with audit-ready transcripts and automated QA tagging
Human-in-the-loop exception handling
100% quality control coverage
Document search & retrieval
Outbound calling with voice AI
SMS automation
Web portal navigation
Human-in-the-loop exception handling
100% quality control coverage
Document search & retrieval
Outbound calling with voice AI
SMS automation
Web portal navigation
SMS automation
Web portal navigation
Human-in-the-loop exception handling
100% quality control coverage
Document search & retrieval
Outbound calling with voice AI
SMS automation
Web portal navigation
Human-in-the-loop exception handling
100% quality control coverage
Document search & retrieval
Outbound calling with voice AI
SMS automation
Web portal navigation
Provider referrals
Neon’s AI workforce automates provider referral intake, triage, and coordination to accelerate patient access to therapy.
Our AI workers:
Ingest referrals from fax, EHR, and web portals – eliminating manual data entry
Ingest referrals from fax, EHR, and web portals – eliminating manual data entry
Parse and validate referral documentation for completeness and compliance
Parse and validate referral documentation for completeness and compliance
Match patients to appropriate in-network or authorized prescribers
Match patients to appropriate in-network or authorized prescribers
Initiate scheduling workflows and notify stakeholders across the care team
Initiate scheduling workflows and notify stakeholders across the care team
Document all actions in your CRM or case management system
Document all actions in your CRM or case management system
Web portal navigation
API data transfer
Human-in-the-loop exception handling
Document search & retrieval
Outbound calling with voice AI
Fax automation
Data cleaning & enrichment
Web portal navigation
API data transfer
Human-in-the-loop exception handling
Document search & retrieval
Outbound calling with voice AI
Fax automation
Data cleaning & enrichment
Fax automation
Data cleaning & enrichment
Web portal navigation
API data transfer
Human-in-the-loop exception handling
Document search & retrieval
Outbound calling with voice AI
Fax automation
Data cleaning & enrichment
Web portal navigation
API data transfer
Human-in-the-loop exception handling
Document search & retrieval
Outbound calling with voice AI
Fax automation
Data cleaning & enrichment
Prior authorization
Neon’s AI workers streamline the prior authorization process: accelerating time-to-therapy by handling the end-to-end workflow with precision and speed.
Our AI workers:
Retrieve and validate benefits and coverage information in real time
Retrieve and validate benefits and coverage information in real time
Auto-fill and submit PA forms based on payer-specific requirements
Auto-fill and submit PA forms based on payer-specific requirements
Proactively follow up with payers via portal, fax, or phone
Proactively follow up with payers via portal, fax, or phone
Flag missing clinical documentation and route requests to HCP offices
Flag missing clinical documentation and route requests to HCP offices
Monitor PA status continuously and alert your team to denials or delays
Monitor PA status continuously and alert your team to denials or delays
Automated follow-up
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Predictive scheduling
Outbound calling with voice AI
Web portal navigation
Data cleaning & enrichment
Automated follow-up
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Predictive scheduling
Outbound calling with voice AI
Web portal navigation
Data cleaning & enrichment
Web portal navigation
Data cleaning & enrichment
Automated follow-up
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Predictive scheduling
Outbound calling with voice AI
Web portal navigation
Data cleaning & enrichment
Automated follow-up
Human-in-the-loop exception handling
Rules Engine to train your AI agents
Predictive scheduling
Outbound calling with voice AI
Web portal navigation
Data cleaning & enrichment
Patient onboarding & adherence
Neon’s AI workers act as concierge care managers: guiding patients from their first treatment through to successful completion of their therapy.
Our AI workers:
Reach to patients via text message and phone calls
Reach to patients via text message and phone calls
Read documentation and treatment protocols to answer patients’ questions in real-time
Read documentation and treatment protocols to answer patients’ questions in real-time
Identify and report adverse events
Identify and report adverse events
Log every interaction back to your CRM – including a complete transcript of the interaction and automated QA analysis
Log every interaction back to your CRM – including a complete transcript of the interaction and automated QA analysis
Escalate edge cases and exceptions to your human care managers
Escalate edge cases and exceptions to your human care managers
API data transfer
Human-in-the-loop exception handling
100% quality control coverage
Knowledge base search & retrieval
Outbound calling
with voice AI
SMS automation
API data transfer
Human-in-the-loop exception handling
100% quality control coverage
Knowledge base search & retrieval
Outbound calling
with voice AI
SMS automation
Outbound
calling
with voice AI
SMS automation
API data transfer
Human-in-the-loop exception handling
100% quality control coverage
Knowledge base search & retrieval
Outbound calling
with voice AI
SMS automation
API data transfer
Human-in-the-loop exception handling
100% quality control coverage
Knowledge base search & retrieval
Outbound calling
with voice AI
SMS automation
Break the cycle
of prescription abandonment.
Break the cycle
of prescription abandonment.
42%+ of prescriptions are abandoned by patients. The reason? Insurance hurdles, financial hurdles, and logistical hurdles.
So you staff armies of workers to jump over these hurdles. But staffing large contact centers means high turnover, error-prone workflows, and spiraling costs.
You know this challenge intimately. Now imagine if your team could focus solely on complex exceptions while AI workers automation handles the rest efficiently and accurately.
Benefit
verification
Prior
authrorization
Denial &
appeals
Co-pay
assistance
Patient
assistance
Patient
onboardingAdverse
event detectionAdherence
support
Your AI digital workforce for patient access.
Your AI digital workforce for patient access.
Replace your resource-intensive manual workflows with Neon’s AI workforce. Our AI workers tackle your repetitive tasks rapidly and accurately—freeing your team for strategic exceptions.
Replace your resource-intensive manual workflows with Neon’s AI workforce. Our AI workers tackle your repetitive tasks rapidly and accurately—freeing your team for strategic exceptions.
Insurance
& payer workflows
Benefit Verification
Fully automated payer-facing workflows like real-time benefit verification.
Prior Authorization
Pre-fill forms, manage submissions, follow up, and track approval status with zero human effort.
Denial & Appeals
Identify denials, generate appeal letters, and escalate as needed using AI-powered triggers.
Financial assistance workflows
Co-pay Assistance
Enroll eligible patients instantly in assistance programs and manage cards automatically.
Patient Assistance Enrollment
Pre-qualify and enroll patients for PAP and foundation support—at scale
Logistics
Patient Onboarding
AI concierge educates, verifies insurance, and schedules appointments.
Adverse Event Intake
Detect, triage, and document AE reports accurately across channels.
Adherence Support
Send refill reminders, surface barriers, and re-engage at-risk patients before they drop.
300%
300%
ROI.
2x
2x
faster.
70%
70%
cost reduction.
Get the case study.
Get the case study.
Learn how a leading pharma HUB doubled their call center productivity.
300% return on investment in only 3 months
300% return on investment
in only 3 months
70% reduction in human labor costs
2X faster benefit verifications
Experience Neon’s
Voice AI instantly
Experience Neon’s
Voice AI instantly
From call center chaos
to scalable AI.
From call center chaos
to scalable AI.
Before
3000-person call centers in CA, TX, CO, GA, MN, OH, IL and NY
3000-person call centers
in CA, TX, CO, GA, MN, OH, IL and NY
After
AI-powered automation & streamlined 20% staff
AI-powered automation
& streamlined 20% staff
Reduce headcount by 80%, maximize efficiency,
and significantly enhance profitability.
We’re a strategic partner.
Not a product.
We’re a strategic partner.
Not a product.
Tailored to your unique workflows
Your operations are complex—and no off-the-shelf product can truly support that. We work consultatively to understand your workflows, systems, and data, then design AI-powered solutions that align with how your team actually works.
Your operations are complex—and no off-the-shelf product can truly support that. We work consultatively to understand your workflows, systems, and data, then design AI-powered solutions that align with how your team actually works.
Modular AI capabilities
Our AI capabilities are built as modular components—voice, portal automation, rules engines, and more—that we combine to create bespoke solutions tailored to your exact needs. No bloat, no unnecessary build.
Our AI capabilities are built as modular components—voice, portal automation, rules engines, and more—that we combine to create bespoke solutions tailored to your exact needs. No bloat, no unnecessary build.
A true partnership model
We don’t just deploy and disappear. We embed alongside your team, refining performance, surfacing new opportunities, and driving continuous operational improvement—because your success is our mandate.
We don’t just deploy and disappear. We embed alongside your team, refining performance, surfacing new opportunities, and driving continuous operational improvement—because your success is our mandate.
How it works:
our modular
AI stack.
How it works:
our modular
AI stack.
How it works:
our modular
AI stack.
Phone & IVR
Automation
Web Portal
Navigation
Data Cleaning
& Enrichment
Rules
Engine
Voice AI
Predictive
Scheduling
SMS, Fax, email
and other
communications
Human-in-
the-Loop
Real-Time
Monitoring
& QA
Phone & IVR
Automation
Web Portal
Navigation
Data Cleaning
& Enrichment
Rules
Engine
Voice AI
Predictive
Scheduling
SMS, Fax, email
and other
communications
Human-in-
the-Loop
Real-Time
Monitoring
& QA
AI worker
Each AI worker is assembled from modular capabilities, customized to your exact workflows. Think building blocks, not black box.
Each AI worker is assembled from modular capabilities, customized to your exact workflows. Think building blocks, not black box.
Phone & IVR
Automation
Web Portal
Navigation
Data Cleaning
& Enrichment
Rules
Engine
Voice AI
Predictive
Scheduling
SMS, Fax, email
and other
communications
Human-in-
the-Loop
Real-Time
Monitoring
& QA
Phone & IVR
Automation
Web Portal
Navigation
Data Cleaning
& Enrichment
Rules
Engine
Voice AI
Predictive
Scheduling
SMS, Fax, email
and other
communications
Human-in-
the-Loop
Real-Time
Monitoring
& QA
Phone & IVR automation
Navigate payer phone trees, collect benefit info, and escalate only when needed.
Rules engine
Define conditional logic like “If denial received, trigger peer-to-peer.”
Human-in-the-loop
Complex cases escalate to your team, who tag outcomes to train the system further.
Web portal navigation
Extract structured data from payer/provider portals—automated, at scale.
Voice AI
Conversations that sound and reason like a trained agent—automating up to 98% of calls.
Real-time monitoring & QA
Every call analyzed for accuracy, sentiment, and compliance—automatically.
Data cleaning & enrichment
Pull from 10M+ payer datapoints to fix messy data and fill gaps instantly.
Predictive scheduling
Optimize call volume routing and rep utilization across inbound/outbound workflows
SMS, Fax, email and other communications
Communicate with payers, providers, and patients across every channel – no wrong door.
Phone & IVR automation
Navigate payer phone trees, collect benefit info, and escalate only when needed.
Rules engine
Define conditional logic like “If denial received, trigger peer-to-peer.”
Human-in-the-loop
Complex cases escalate to your team, who tag outcomes to train the system further.
Web portal navigation
Extract structured data from payer/provider portals—automated, at scale.
Voice AI
Conversations that sound and reason like a trained agent—automating up to 98% of calls.
Real-time monitoring & QA
Every call analyzed for accuracy, sentiment, and compliance—automatically.
Data cleaning & enrichment
Pull from 10M+ payer datapoints to fix messy data and fill gaps instantly.
Predictive scheduling
Optimize call volume routing and rep utilization across inbound/outbound workflows
SMS, Fax, email and other communications
Communicate with payers, providers, and patients across every channel – no wrong door.
Phone & IVR automation
Navigate payer phone trees, collect benefit info, and escalate only when needed.
Rules engine
Define conditional logic like “If denial received, trigger peer-to-peer.”
Human-in-the-loop
Complex cases escalate to your team, who tag outcomes to train the system further.
Web portal navigation
Extract structured data from payer/provider portals—automated, at scale.
Voice AI
Conversations that sound and reason like a trained agent—automating up to 98% of calls.
Real-time monitoring & QA
Every call analyzed for accuracy, sentiment, and compliance—automatically.
Data cleaning & enrichment
Pull from 10M+ payer datapoints to fix messy data and fill gaps instantly.
Predictive scheduling
Optimize call volume routing and rep utilization across inbound/outbound workflows
SMS, Fax, email and other communications
Communicate with payers, providers, and patients across every channel – no wrong door.
Phone & IVR
Automation
Web Portal
Navigation
Data Cleaning
& Enrichment
Rules
Engine
Voice AI
Predictive
Scheduling
SMS, Fax, email
and other
communications
Human-in-
the-Loop
Real-Time
Monitoring
& QA
Stay ahead
with AI-driven
patient access insights.
Stay ahead
with AI-driven
patient access insights.
Be the first to hear about product updates, industry trends, and automation breakthroughs in healthcare access.
Client testimonials
Client testimonials
Client testimonials
On collaboration:
"Our collaboration with Neon has been nothing short of extraordinary. Their ability to integrate with our team, understand our complex needs, and provide innovative solutions has significantly elevated our operational efficiency. Neon doesn’t just deliver a product—they deliver a true partnership that drives results."
"Our collaboration with Neon has been nothing short of extraordinary. Their ability to integrate with our team, understand our complex needs, and provide innovative solutions has significantly elevated our operational efficiency. Neon doesn’t just deliver a product—they deliver a true partnership that drives results."
On responsiveness:
"Neon has set the bar for responsiveness in a partnership. From immediate answers to proactive support, they are consistently ahead of the curve. This level of dedication has allowed us to move faster and implement changes in record speeds."
"Neon has set the bar for responsiveness in a partnership. From immediate answers to proactive support, they are consistently ahead of the curve. This level of dedication has allowed us to move faster and implement changes in record speeds."
On quality of product:
"Neon’s solution is reliable, scalable, and designed with precision. Their focus on constant, iterative improvement has helped us streamline processes that previously consumed significant resources. The robustness of their AI ensures that we can handle operational complexities with ease."
"Neon’s solution is reliable, scalable, and designed with precision. Their focus on constant, iterative improvement has helped us streamline processes that previously consumed significant resources. The robustness of their AI ensures that we can handle operational complexities with ease."
On business Impact:
"The results we’ve achieved with Neon’s solution speak for themselves: a 300% ROI within a short time frame. Beyond the numbers, their solution has fundamentally transformed how we manage critical business operations, delivering measurable efficiency gains and cost savings. Neon’s impact on our bottom line has been terrific."
"The results we’ve achieved with Neon’s solution speak for themselves: a 300% ROI within a short time frame. Beyond the numbers, their solution has fundamentally transformed how we manage critical business operations, delivering measurable efficiency gains and cost savings. Neon’s impact on our bottom line has been terrific."
AI-powered patient access
AI-powered patient access
AI-powered patient access
Automate your
patient access workflows.
Automate your
patient access workflows.
Slash operational costs, accelerate therapy initiation, and boost patient satisfaction.
Slash operational costs, accelerate therapy initiation, and boost patient satisfaction.
Eliminate human intervention in 98%+ workflows
Delight customers with immediate call pick-up
Configure AI workflows to match your unique needs
Proven Outcomes & ROI
Proven Outcomes & ROI
424,760+
human hours saved.
ROI-positive
within 8 weeks.
Full payback
within 3 months.
Ready to transform patient access?
Ready to transform patient access?
Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.
Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.
Our AI workers automate:
Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.
Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.
Our AI workers automate:
Eligibility & benefit verification
Prior authorization & financial assistance
Onboarding, coordination & adherence
Security and compliance
Security and compliance
Ready to transform patient access?
Experience firsthand how Neon can streamline your patient access operations and dramatically enhance your bottom line.
Ready to transform patient access?
Experience firsthand how Neon can streamline your patient access operations and dramatically enhance your bottom line.
NEWSLETTER
@ 2025 Neon Health (Belay, Inc).
AI-powered patient access automation
for leading pharma enterprises.
NEWSLETTER
@ 2025 Neon Health (Belay, Inc).
AI-powered patient access automation for leading pharma enterprises.
NEWSLETTER
@ 2025 Neon Health (Belay, Inc).
AI-powered patient access automation
for leading pharma enterprises.